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Fox River Acquisition FAQs

   
Fox River Acquisition Frequently Asked Questions (FAQ)


Product Questions

Are you going to discontinue any brands that I currently am buying?
How will the combination of Neenah Paper and Fox River help me?

Advertising & Promotion Questions

How can I receive Neenah Paper and Fox River samples?

E-Commerce Questions

Are there any changes to your e-commerce order procedures?
How do I reach the websites?

Customer Questions

Will the new company maintain separate customer service organizations?
I order both Neenah Paper and Fox River brands, can I place one order?
Will sales representation change?
Will I be able to buy all brands regardless of my brand status today?


Fox River Acquisition Frequently Asked Questions (FAQ)

Product Questions

Are you going to discontinue any brands that I currently am buying?

We intend to evaluate all brands, but are excited about the many opportunities that exist with the Fox River brands. We intend to communicate any product discontinuances 90 days before they would be effective to give you and your customer’s time to purchase inventory or evaluate comparable Neenah and Fox River products.

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How will the combination of Neenah Paper and Fox River help me?

Both businesses bring strong brands as well as varied manufacturing capabilities to the combined business. We anticipate evaluating how special capabilities such as Customark can be expanded to more brands and how many Neenah Paper brands may benefit customers in growing segments such as luxury packaging.

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Advertising & Promotion Questions

How can I receive Neenah Paper and Fox River samples?

For Neenah Paper call 800-994-5993 or fax 800-633-6241
For Fox River call 800-994-5993 or fax 800-443-7302

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E-Commerce Questions

Are there any changes to your e-commerce order procedures?

Continue to order products as you have been utilizing current e-commerce procedures.

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How do I reach the websites?

www.neenahpaper.com


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Customer Questions

Will the new company maintain separate customer service organizations?

Initially, the customer service teams will operate separately. The intent is to form a single customer service organization in the future – providing “one face” service to our customers. This organization will be at a single location. These steps are targeted to be completed within the first year.

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I order both Neenah Paper and Fox River brands, can I place one order?

You will continue to call both Customer Service Departments. Each department will process your order. We are not currently integrated on one computer system yet.
To reach Neenah Paper Customer Service, call 800-558-5061
To reach Fox River Paper & Gilbert Paper Customer Service, call 800-994-5993

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Will sales representation change?

The re-organization has resulted in some territory changes. Your sales representative will contact you in the near future

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Will I be able to buy all brands regardless of my brand status today?

No. You will continue to have access to brands based on your current alignment. We will review the product portfolio and brand access in the near future.

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