Our Mill in Munising, MI an exciting position available for an International Customer Service Analyst. The incumbent will provide customer and sales support for Neenah Paper technical products business channels.  .

Scope

The incumbent reports to and takes work direction from a Customer Service Team Leader. 

This position is involved in the activities that lead to capturing an order for Neenah Paper products.    This involves contact with customers, sales, planning, logistics, and marketing.  The customer service representative is responsible for the maintenance and upkeep of various system records, following-up on customer inquiries, and assisting customers’ with product questions and any service issue.  Focus on providing an efficient and effective process from customer inquiry through invoicing as well as building strong value chain relationships with customers, sales, planning, and others within the organization.

Responsibilities and Expectations:

Maintain a high level of professional and ethical standards in all business interactions

Work safe, smart and efficient

Build relationships to gain customer confidence and loyalty with an emphasis on value added service opportunities

Process orders accurately and timely via phone, fax, e-mail and EDI

Coordinate shipments for accounts to ensure efficient deliveries while maximizing truck capacity.

Intimate knowledge of customer accounts, pricing, and inventory programs with an emphasis on understanding customer needs to facilitate efficient asset planning, short term sales forecasting and identifying unusual order activity.

Work as a liaison between other functional areas including Business Development, Research and Development, Planning, Transportation and Sales teams to meet customer’s requests while maintaining adequate order value.

Keep current with company updates

Synchronize with technology enhancements

Complete knowledge of our product offerings

Understanding of competitive landscape

Look for and communicate improvement opportunities

Facilitate problem resolution to meet customer demands and department objectives

QUALIFICATIONS/EDUCATION/EXPERIENCE REQUIRED

A Bachelor’s degree or equivalent work experience

2-3 years of customer service experience preferred

Bi-lingual (fluency in Latin American Spanish preferred)

Demonstrate personal credibility through strong communication skills, achieving results, and trusted relationships with others

Willingness to challenge the status quo and facilitate different perspectives to drive solutions

Familiarity with MS Office products and ERP systems a distinct plus

Excellent communication skill, verbal and written

Highly motivated with minimal supervision required 

SUBMISSION GUIDELINES  

Please submit your resume and salary history to:

humanresources@neenahpaper.com

 

or

Neenah Paper, Inc.
ATTN: Human Resources Department
501 E. Munising Avenue

Munising, MI 49862 

Neenah Paper, Inc. is an Equal Opportunity Employer. To build a diverse workforce Neenah Paper encourages applications from individuals with disabilities, minorities, veterans, and women.  EEO/AA employer.

By submitting your resume you authorize the Neenah Paper, Inc. an international group to process, transmit and use your personal data that will be stored in the database located in the United States for purposes of the application process, for sending other employment opportunities as they become available for administration purposes only. Such data will be maintained in accordance with the applicable local legal requirements.